Solution Offerings
IP COMMUNICATIONS
Mobility, simplicity and on-demand telephony top the list of trends that will drive the growth in consumer services. IP Telephony (IPT) architectures have greatly evolved from being centralized and proprietary to being distributed and open. It is estimated that no single killer application would impact sales. Instead, a range of applications will be increasingly developed on telephony platforms - Unified Messaging, IM, Soft-phones, SIP-based products and services, Presence, Integrated Call Management, Video Telephony, etc.
HANDSETS AND DEVICES
The surge in mobile computing devices - Smart Phones, Laptops, PDAs has been the driving force behind enterprise mobility. From finance and manufacturing to healthcare and retail, and from media and utilities to telecommunications, the use of line of business (LOB) mobile applications such as Field Service, Sales Force, Logistics and Customer-facing applications are gaining momentum. This rings in four important factors - mobility, simplicity, continuity and speed of service.
BI AND ANALYTICS
Telecom companies, grappling with massive volumes of call data and other information, are looking for telecom-specific Business Intelligence (BI) tools to handle this data. This would help them address issues such as fine tuning of service offerings, reducing subscriber churn and identifying revenue leakage.
OSS/BSS
Service Providers today face considerable competition, which is in turn driving the rollout of new services at an ever-increasing pace. The same competitive forces are compelling Service Providers to reduce expenditures while still maintaining competitive advantage. Many Service Providers realize that instead of a "rip and replace" mentality, a radical modernization approach aimed at support systems and solutions already in place make the most sense in today's marketplace.
EMBEDDED
While consumer electronics businesses stretch the limits of creativity by launching innovative products year after year, what impedes progress is bringing these ideas to market quickly and with a compelling set of features in the products. There is often a shortage of trained resources to execute some of the design and prototyping, not to mention performance testing, measuring and optimization.
TELECOM TESTING
Quality has always been a key driver to improve consumer stickiness to products. This quality is achieved through intensive and elaborate product testing. Today, budget and time-to-sell limitations are major factors that are driving product companies to look at outsourcing such time-intensive activities.