Maintenance & Support

Product maintenance and support is an essential part of servicing an organization’s end customers but is usually considered non-critical or non-strategic to a product company’s business. Moreover, for most companies providing dedicated product support resources remains a challenge, more so when multiple products or product versions are in play.

Persistent’s expertise in this area allows clients to focus on their core business while leaving the hassles of software maintenance and support to Persistent’s skilled engineers. Client engagements in this area range from resource augmentation all the way to product roadmap ownership, depending on client needs.

Persistent’s maintenance and support services include:

• Support
  • L1/L2/L3 dedicated support
  • L1/L2 shared support
  • Private label support services
  • Test labs for reproducing customer reported problems and documentation
• Maintenance
  • Functionality enhancement
  • New release migration support
  • Patch management support