Persistent's technical support offerings for mid-sized and large software vendors include two types of end-user support models: Dedicated support and Shared support through multiple channels including voice, E-mail and web mediums. Our innovative support offering has helped leading ISVs to significantly lower their support costs while providing enhanced service levels to their customers. We offer the following technical support services under a stringent SLA based framework:

• L1 / L2 / L3 Dedicated Support
• L1 / L2 Shared Support
• Globally Accessible
• Private Labeled Support Services
• Test labs for reproducing customer reported problems & documenting the same
• Upload Site for customers to submit configuration info, logs, etc.
• Download Site for customers to obtain patches, etc.
• World class infrastructure with global conference call bridge
• Patch Management Support
• Functionality Enhancements
• New Release Migration Support.